Let your gentleness be known to all men. The Lord is at hand.
Philippians 4:5 (NKJV)
As believers, we must not haggle over unimportant details. One afternoon recently, I had two incidents with a clerk at our CVS store. I had to ask where something was that I could not find. His response was, “Aisle Seven.”
Instead of responing to my query, I felt that he should have accompanied me to the area. That to me is good customer service.
When I checked out, I had two coupons, one of which did not get applied to my bill. I was not in the best frame of mind when I left the store. I did not know that the second coupon was not applied until I had returned home and checked my receipt.
I decided how to handle my response on this. This is not the first time I have had issues with his service.
Then, I read this scripture. I do have some work to do on this gentleness issue. When I was asked to evaluate the service I received (online), I gave the store middle valued response. When I had to evaluate the person who checked me out, I gave that person low markings.
My reasoning for the action I took was as follows:
# I am a senior citizen, in my late 70s. If a person working in a store treats a senior citizen badly, it reflects on the store. I have seen people in the business world help and guide an elderly person through the process he or she has to go through to complete their transactions or even to find what they are looking for.
# I walk with a cane, it is sometimes hard for me to get around. When I have to hunt for the location of a product, I get frustrated when I have looked and still can’t find it.
As I said above, I do have some work to do on this gentleness issue.
Oh well Cecelia, this can be looked at from both sides. Yes, I agree, they should have treated you better and yes, I agree, we all need help being more gentle :) The other day I was in a store to buy a new phone and they helped me tremendously well, they took an hour to transfer all my information into this new phone. I commented that at a doctor's visit you get 3 minutes and when buying a new phone you get an hour. These young fellows were flattered :)ReplyDelete
Marja: Thank you for your thoughtul comment. These past two days, I have lived the need to be more gentle in the face of other people not being true to their word. I feel I failed miserably. Last night, I was in tears because of how I believed my husband and I were treated, This week, I had a specialist appointment where I recieved top-notch patient care. The next day, I had to see my surgeon for a consultation. The specialist visit has known to take an hour or more. I saw the surgeon, he looked at the area of concern and immediately, in about 90 seconds, told me what it was. This surgeon's dad was also a surgeon,a very well-liked one, in our town. I believe I received good guidance from both of the doctors. However, in the past,I have been concerned about the surgeon's concern. Peace and blessings to you and yours.ReplyDelete