Let your gentleness be known to all men. The Lord is at hand.
Philippians 4:5 (NKJV)
As believers, we must not haggle over unimportant details. One afternoon recently, I had two incidents with a clerk at our CVS store. I had to ask where something was that I could not find. His response was, “Aisle Seven.”
Instead of responing to my query, I felt that he should have accompanied me to the area. That to me is good customer service.
When I checked out, I had two coupons, one of which did not get applied to my bill. I was not in the best frame of mind when I left the store. I did not know that the second coupon was not applied until I had returned home and checked my receipt.
I decided how to handle my response on this. This is not the first time I have had issues with his service.
Then, I read this scripture. I do have some work to do on this gentleness issue. When I was asked to evaluate the service I received (online), I gave the store middle valued response. When I had to evaluate the person who checked me out, I gave that person low markings.
My reasoning for the action I took was as follows:
# I am a senior citizen, in my late 70s. If a person working in a store treats a senior citizen badly, it reflects on the store. I have seen people in the business world help and guide an elderly person through the process he or she has to go through to complete their transactions or even to find what they are looking for.
# I walk with a cane, it is sometimes hard for me to get around. When I have to hunt for the location of a product, I get frustrated when I have looked and still can’t find it.
As I said above, I do have some work to do on this gentleness issue.